Effective date: 1 June 2026 · Diverse Networks Group / WiFibre Internet
This Standard Form of Agreement (SFOA) sets out the terms and conditions on which Diverse Networks Group (ACN 97 633 076 383) and its related brands (Ardent InfraCo, WiFibre, Nomad Mobile) supply telecommunications services to you. By acquiring our services, you agree to these terms.
Under the Telecommunications Act 1997, Diverse Networks Group Pty Ltd (“DNG”) supplies services via this Standard Form of Agreement (SFOA). The SFOA is divided into General Terms and Conditions and Specific Service Terms and Conditions. In case of inconsistency, the Specific Service Terms prevail.
When you ask us to provide a service, we decide whether to supply it based on the service requested, your eligibility, its availability, and you meeting our credit requirements. The contract begins when we accept your application for the supply of a service.
We prefer to communicate by email or through our website. Invoices and notices are available via the password-protected portal at portal.wifibre.com.au. We may also use SMS for billing, usage, and outage notifications.
You are responsible for all use of your service, whether authorised by you or not. You must regularly review your account and notify us immediately if you believe it is being used without authorisation. You must provide safe access to your premises for us to install, maintain, repair or recover equipment.
You must use the service only for the purpose for which it is provided and in accordance with our Acceptable Use Policy. You must not use the service to commit an offence or interfere with the operation of the service or our network.
Charges are set out on our websites and specific plan pages. You are responsible for paying all charges for your service. We prefer payment by direct debit or credit card. Late payments may incur fees and may result in suspension of your service.
We may conduct credit checks and require a security bond or advance payment if we have reasonable concerns about creditworthiness.
You may cancel a service at any time by giving us 30 days’ written notice. Early termination fees may apply if you cancel during a fixed contract term. We may suspend or cancel your service in cases of material breach, non-payment, or other reasons set out in this clause.
We will use reasonable care and skill in providing and maintaining services. We cannot guarantee services will be continuous and fault-free. You are responsible for maintaining your own equipment.
We are liable to you for breach of contract or negligence, subject to the limitations in this clause. We are not liable for losses caused by you, events outside our reasonable control, or for business losses. Our goods and services come with statutory guarantees under the Australian Consumer Law.
We may amend these terms. Changes that benefit you can be made immediately. For changes that may adversely impact you, we will give appropriate notice. You may cancel without early termination fees if a change has a material adverse impact on you.
Provisioning, your obligations, IP addresses, installation, service limitations, equipment, and voice service conditions apply as detailed in the full SFOA. WiFibre FTTP/FTTH services are delivered over our own private fibre network. Carrier network services (NBN, Gigafy, SuperOpti, Telstra Wholesale, Supa Networks) are subject to the terms and conditions of those upstream carriers in addition to this SFOA.
VoIP service requirements, emergency call limitations, number porting, and early termination conditions apply as set out in the full SFOA. Note: WiFibre VoIP services are not a substitute for traditional telephony where guaranteed emergency service access is required.
© 2026 WiFibre Internet — A Diverse Networks Group Company.