Not in Our Fibre Footprint? We Still Have You Covered.

Not exactly. WiFibre will receive your signup request and process it internally to verify that we can (1) achieve the speed tier you have requested based on a technology check, and (2) validate with our wholesale carrier that we can service your site within your requested timeframe.

If your service is on a fixed-term contract, an Early Termination Charge may apply — calculated based on remaining contract term. This is a pass-through of what we are charged by the carrier. If you are on a non-contracted, month-to-month service, no ETC applies.

Payments are managed via the My Account portal at portal.wifibre.com.au. Your credentials are sent in your welcome email upon service activation.

In most cases no — you will be notified at signup if a site visit is required. Where no visit is needed, you will receive either a pre-configured router or connection credentials and setup instructions for your own modem (BYOD).

Our local support team is available Monday to Friday, 8:30am to 5:00pm AEST. Call us on (07) 5405 2500 or email [email protected]. We also monitor after-hours voicemail and act on urgent requests, including weekends and public holidays. You can also manage your service 24/7 via the My Account portal. Our team is here to help and manages all carrier liaison on your behalf — you only ever deal with WiFibre.

If you purchased the router from WiFibre, yes — it is yours and unlocked for any network. Loaned equipment remains the property of WiFibre. Lost, stolen or damaged loaned equipment will be charged at replacement cost.

Not exactly. WiFibre will receive your signup request and process it internally to verify that we can (1) achieve the speed tier you have requested based on a technology check, and (2) validate with our wholesale carrier that we can service your site within your requested timeframe.

If your service is on a fixed-term contract, an Early Termination Charge may apply — calculated based on remaining contract term. This is a pass-through of what we are charged by the carrier. If you are on a non-contracted, month-to-month service, no ETC applies.

Payments are managed via the My Account portal at portal.wifibre.com.au. Your credentials are sent in your welcome email upon service activation.

In most cases no — you will be notified at signup if a site visit is required. Where no visit is needed, you will receive either a pre-configured router or connection credentials and setup instructions for your own modem (BYOD).

Our local support team is available Monday to Friday, 8:30am to 5:00pm AEST. Call us on (07) 5405 2500 or email [email protected]. We also monitor after-hours voicemail and act on urgent requests, including weekends and public holidays. You can also manage your service 24/7 via the My Account portal. Our team is here to help and manages all carrier liaison on your behalf — you only ever deal with WiFibre.

If you purchased the router from WiFibre, yes — it is yours and unlocked for any network. Loaned equipment remains the property of WiFibre. Lost, stolen or damaged loaned equipment will be charged at replacement cost.

Not exactly. WiFibre will receive your signup request and process it internally to verify that we can (1) achieve the speed tier you have requested based on a technology check, and (2) validate with our wholesale carrier that we can service your site within your requested timeframe.

If your service is on a fixed-term contract, an Early Termination Charge may apply — calculated based on remaining contract term. This is a pass-through of what we are charged by the carrier. If you are on a non-contracted, month-to-month service, no ETC applies.

Payments are managed via the My Account portal at portal.wifibre.com.au. Your credentials are sent in your welcome email upon service activation.

In most cases no — you will be notified at signup if a site visit is required. Where no visit is needed, you will receive either a pre-configured router or connection credentials and setup instructions for your own modem (BYOD).

Our local support team is available Monday to Friday, 8:30am to 5:00pm AEST. Call us on (07) 5405 2500 or email [email protected]. We also monitor after-hours voicemail and act on urgent requests, including weekends and public holidays. You can also manage your service 24/7 via the My Account portal. Our team is here to help and manages all carrier liaison on your behalf — you only ever deal with WiFibre.

If you purchased the router from WiFibre, yes — it is yours and unlocked for any network. Loaned equipment remains the property of WiFibre. Lost, stolen or damaged loaned equipment will be charged at replacement cost.

Not exactly. WiFibre will receive your signup request and process it internally to verify that we can (1) achieve the speed tier you have requested based on a technology check, and (2) validate with our wholesale carrier that we can service your site within your requested timeframe.

If your service is on a fixed-term contract, an Early Termination Charge may apply — calculated based on remaining contract term. This is a pass-through of what we are charged by the carrier. If you are on a non-contracted, month-to-month service, no ETC applies.

Payments are managed via the My Account portal at portal.wifibre.com.au. Your credentials are sent in your welcome email upon service activation.

In most cases no — you will be notified at signup if a site visit is required. Where no visit is needed, you will receive either a pre-configured router or connection credentials and setup instructions for your own modem (BYOD).

Our local support team is available Monday to Friday, 8:30am to 5:00pm AEST. Call us on (07) 5405 2500 or email [email protected]. We also monitor after-hours voicemail and act on urgent requests, including weekends and public holidays. You can also manage your service 24/7 via the My Account portal. Our team is here to help and manages all carrier liaison on your behalf — you only ever deal with WiFibre.

If you purchased the router from WiFibre, yes — it is yours and unlocked for any network. Loaned equipment remains the property of WiFibre. Lost, stolen or damaged loaned equipment will be charged at replacement cost.

Not exactly. WiFibre will receive your signup request and process it internally to verify that we can (1) achieve the speed tier you have requested based on a technology check, and (2) validate with our wholesale carrier that we can service your site within your requested timeframe.

If your service is on a fixed-term contract, an Early Termination Charge may apply — calculated based on remaining contract term. This is a pass-through of what we are charged by the carrier. If you are on a non-contracted, month-to-month service, no ETC applies.

Payments are managed via the My Account portal at portal.wifibre.com.au. Your credentials are sent in your welcome email upon service activation.

In most cases no — you will be notified at signup if a site visit is required. Where no visit is needed, you will receive either a pre-configured router or connection credentials and setup instructions for your own modem (BYOD).

Our local support team is available Monday to Friday, 8:30am to 5:00pm AEST. Call us on (07) 5405 2500 or email [email protected]. We also monitor after-hours voicemail and act on urgent requests, including weekends and public holidays. You can also manage your service 24/7 via the My Account portal. Our team is here to help and manages all carrier liaison on your behalf — you only ever deal with WiFibre.

If you purchased the router from WiFibre, yes — it is yours and unlocked for any network. Loaned equipment remains the property of WiFibre. Lost, stolen or damaged loaned equipment will be charged at replacement cost.