Acceptable Usage Policy

WiFibre

Effective date: 1 January 2026 · WiFibre Internet — A Diverse Networks Group Company

WiFibre Internet is committed to providing a safe, reliable and fair service for all customers. This Acceptable Use Policy explains how you may use our services and what is not permitted. By using our services, you agree to comply with this policy. If you have questions, contact us at [email protected].

Our Agreement

By signing up to WiFibre Internet, you agree to use our services safely, legally, and fairly. We may monitor usage in line with our Privacy Policy. If we believe there is misuse, we will contact you to resolve it.

Permitted Use

Our residential services are intended for personal residential use. Our business services are intended for legitimate business use within the customer’s own organisation. You must not use the service in a way that is inconsistent with the plan type you have subscribed to.

Prohibited Activities

You must not use our services for anything unlawful, harmful or unreasonable, including:

  • Breaching any law (including the Online Safety Act 2021)
  • Creating or sending harmful, abusive, defamatory or illegal content
  • Non-consensual intimate images, grooming, or child exploitation material
  • Scams, fraud or deceptive activity
  • Harassment, bullying or privacy violations
  • Bypassing service limits or security measures
  • Reselling or wholesaling the service without authorisation
  • Any activity that could damage our reputation or expose us to liability

Residential Service Restrictions

Residential plans must not be used for commercial purposes, including reselling the service, making it available outside your household, or advertising the number or service for commercial gain.

Business Service Restrictions

Business plans must not be used for bulk messaging, auto-dialling without consent, reselling bandwidth to third parties, or any activity inconsistent with ordinary business telecommunications use.

Excessive Use

You must not use the service excessively in a way that materially impacts other customers or the network (e.g. unusually high and sustained traffic volumes, irregular traffic patterns, or use inconsistent with the plan type).

Inappropriate Behaviour

You must not be abusive, threatening or harassing towards our staff, or make repeated unreasonable complaints after we have addressed them in good faith.

Consequences of Breach

If we reasonably believe you have breached this policy, we may contact you and give you 30 days to rectify the issue. In serious cases (including fraud or illegal activity), we may immediately suspend, limit, or cancel your service. We will act reasonably to avoid impacting legitimate use.