Critical Information Summary

WiFibre

Effective June 2026 · WiFibre Internet · Diverse Networks Group Pty Ltd · ACN: 97 633 076 383 Unit 6/60 Evans Drive, Caboolture QLD 4510 · (07) 5405 2500 · [email protected]

This page contains the Critical Information Summary (CIS) for all WiFibre Internet services. The CIS is a short summary of the key terms of your service. You should read this document before you sign up. For full terms and conditions, visit wifibre.com.au/terms-of-service.

WiFibre Direct Fibre Plans (FTTH/FTTP)

Residential — Month to Month — No Lock-in

Service Description

WiFibre Internet is a private fibre internet provider. We build, own, and operate our own Fibre to the Home (FTTH) and Fibre to the Premises (FTTP) network across the Sunshine Coast and surrounding regions. Services are delivered using GPON and XGS-PON technology.

Pricing Information

Plan Speed Price Min term
Budget 50/50 Mbps $59/mo 1 month
Entry Level 100/100 Mbps $79/mo 1 month
Mid Range 250/250 Mbps $99/mo 1 month
Super Users ★ 500/500 Mbps $109/mo 1 month
Pure Greed 1000/500 Mbps $139/mo 1 month
Pure Insanity 2000/500 Mbps $159/mo 1 month

All prices include GST. Speeds are best effort. Typical evening speeds (6PM–11PM) vary by plan — see plan pages for details. All residential plans are CGNAT by default; static IPv4 available for +$5/mo.

Key Information

  • Unlimited data on all plans
  • No lock-in contracts — month to month
  • CGNAT by default; static IP available for +$5/mo on request
  • IPv6 included at no charge
  • Service activated same day in most cases where no site visit is required

Payment Options

Payment by direct debit from credit/debit card or bank account. No additional transaction fees. Payment extensions available on request. Financial hardship options available if needed — contact our team.

Cancellation of Service

You may cancel at any time by providing 30 days’ written notice via the portal at portal.wifibre.com.au or by emailing [email protected]. No cancellation fees apply on month-to-month plans.

Acceptable Usage Policy

An Acceptable Use Policy applies to this service. See wifibre.com.au/acceptable-usage-policy.

Carrier Network Plans (NBN, Gigafy, SuperOpti, Telstra Wholesale, Supa Networks)

Pricing and availability for carrier network services varies by location and technology. See the Other Networks page for current pricing. All carrier services are subject to the upstream carrier’s terms in addition to the WiFibre SFOA.

Contact Details

Complaints & Disputes

Log into the Portal to raise a complaint ticket, or email [email protected] referencing your account number.

Telecommunications Industry Ombudsman: If you are not satisfied with how your complaint has been handled, contact the TIO on 1800 062 058 or visit tio.com.au.

© 2026 WiFibre Internet — A Diverse Networks Group Company.