Phone Support
(07) 5405 2500Monday – Friday, 8:30am – 5:00pm AEST
Call NowSupport
We’re Here to Help.
Queensland-based support. No offshore call centres. No automated phone trees. Just real people who know your account.
Email Support
[email protected]We aim to respond within 1 business day.
Send EmailMy Account Portal
portal.vinenetworks.com.auManage your service, view bills, submit tickets.
Log InOffice Address
6/60 Evans Drive, Caboolture, QLD 4510Caboolture, Queensland 4510
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Get in Touch
Fill out the form and a member of our team will get back to you within one business day. For urgent issues please call us directly.
Support Hours
When We’re Available
- Monday
- 8:30am – 5:00pm
- Tuesday
- 8:30am – 5:00pm
- Wednesday
- 8:30am – 5:00pm
- Thursday
- 8:30am – 5:00pm
- Friday
- 8:30am – 5:00pm
- Saturday
- Closed
- Sunday
- Closed
All times are AEST (UTC+10). For urgent after-hours outages, please email [email protected] and flag as URGENT in the subject line.